BigCommerce Case Study: Nature’s One

BigCommerce Case Study: Nature’s One

Feb 2, 2023

BigCommerce Case Study

Nature’s One

InteractOne fixed bugs & improved quality assurance issues on their BigCommerce site.

 

Nature’s One

Nature’s One is one of the few independent formula manufacturers in North America. They conduct their own research, maintain 100% control over their products, and own their scientific research and formulas. This level of independence allows Nature’s One to be more transparent, more nimble, and insist on the finest ingredients. Their exceptionally safe and pure formulas put newborns and infants on the right nutritional track.

Nature’s One reached out to InteractOne in support of their existing BigCommerce. InteractOne recommended Nature’s One stay on BigCommerce because it is a best-in-class, cost-effective, high-performing platform for B2B companies like them.

Click here to check out their new website for yourself!

The Challenge

Nature’s One came to InteractOne with an existing BigCommerce website that was overwhelmed with quality assurance issues, including bugs, and performance issues. Their previous developers lacked experience and struggled with implementation leaving them with UX/UI code that was too complex to manage efficiently, costing them conversions.

Nature’s One confidently chose InteractOne’s team of experts to correct these issues and to provide additional support services.

 

Our Solution

Our BigCommerce experts worked quickly to sort through and update the site content. These updates consisted of us delivering a fresh new design style, content and promotion administration and automation, new product lines to their catalog, and a review software migration from Yotpo to Bazaarvoice.

Our team also worked to deliver a new site that was mobile-friendly, easy to use, and provided customers with an updated shipping rate quote application. We also worked to provide Nature’s One with the proper training and enablement to easily manage the site content from the BigCommerce admin moving forward.

The Results

The updated content, shipping improvements, review migration, and new product lines that InteractOne provided Nature’s One site resulted in an immediate uptick in traffic and sales.

  • 26% Increase in Conversions 26% 26%
  • 13% Increase in Load Time 13% 13%
  • 40% Increase in Revenue 40% 40%
  • 53% Increase in Average Order Value 53% 53%

    Get expert help today!

    An InteractOne Senior Team Member will get back to you within a day.

    Drop Us a Line At:

    Or, if you prefer an old-fashioned phone call:
    Phone (USA): (513) 469-3346

    4665 Cornell Rd. Suite 255
    Cincinnati, OH 45241

    BigCommerce Case Study: Cheminstruments

    BigCommerce Case Study: Cheminstruments

    Nov 11, 2022

    BigCommerce Case Study

    ChemInstruments

    InteractOne was tasked with migrating the Magneto 1 ChemInstruments site to BigCommerce.

     

    ChemInstruments

    ChemInstruments is a family owned business that has been providing specialized adhesive (all things sticky on tape, envelopes, packaging, etc) testing equipment to the manufacturing and adhesive market for over 25 years. Their products are truly unique, one of a kind equipment that can be configured and specially customized to meet the needs of their B2B customers.

    ChemInstruments has been a long time client of InteractOne as we supported their Magento website and provided search engine optimization services. As their Magento 1 website aged however it became necessary to migrate to a more up to date platform. InteractOne recommended ChemInstruments migrate to BigCommerce because it is a best-in-class, cost effective, high performing solution for mid market B2B companies like ChemInstruments.

    Click here to check out their new website for yourself!

    The Challenge

    ChemInstruments’ website was facing a whole host of challenges. Magento 1 was aging and becoming unstable on newer devices. As well, performance and security became more and more difficult to maintain as the Magento platform aged.

    Our team of Magento and BigCommerce experts worked quickly to migrate the ChemInstruments site to a secure and fast performing BigCommerce website.

    Our Solution

    We delivered a fresh new design style plus a revamped product catalog and quoting solution on the fast, stable and secure BigCommerce platform.

    The new site is mobile friendly, easy to use and provides customers with the ability to receive quotes and order highly customized products for their adhesive testing and research needs. As well ChemInstruments no longer needs to worry about installing security patches, upgrades or hosting because BigCommerce as a Saas solution handles all of those duties seemlessly on the backend.

      Project Highlights

      • Integrated a customizable quoting application.
      • Fresh new design
      • Content and promotion administration and automation.
      • Training and enablement in managing the site content from the BigCommerce admin.

      Client testimonials

      Don’t Just Take Our Word For It…

      “Working with Zach and Greg (at Interactone) was a great experience.  They were very knowledgeable and quick to respond to any changes or problems that we encountered before and after the launch.  The tools that they used to communicate and educate were also quite helpful.  Zach often used ScreenCastify to tutor me.  It was a wonderful tool to quickly teach a new technique and I could keep the training for future reference.  They were both very easy to work with and were always very open to critiques and changes to the system.  I highly recommend working with InteractOne.” 

      – Keith Muny, President. ChemInstruments

      The Results

      The updated design and improvements that InteractOne provided ChemInstrument provided an immediate uptick in performance scores on Google Page Speed Insights and an increase in search engine performance and customer quote requests.

      If you would like to focus on improving the usability of your Magento, let’s discuss how we can do the same for you!

        Get expert help today!

        An InteractOne Senior Team Member will get back to you within a day.

        Shopify Case Study: Superio

        Shopify Case Study: Superio

        Jun 24, 2022

        Shopify Case Study

        Superio

        InteractOne migrated their Magento 1 site to Shopify to better fit both the needs of their company & shoppers.

         

        Superio Organization & Cleaning 

        Magento to Shopify Migration & UX Improvements

        “Innovations, connections, and solutions for professionals.” Superio designs and manufactures cleaning, storage and organization products that will transform your home from the inside out. It’s more than removing dirt, it’s installing clean. Superio prides themselves on crafting home care products that just enable, but empower. 

        Jump right to their site and see it for yourself.

        Our Services

         
        • Custom Magento Design & Development
        • Custom Integrations
        • Custom Shipping Logic
        • Checkout Optimization
        • Personalized Location Information & Mapping

        The Challenge

         

        Superio was operating on the Magento 1 platform and needed to migrate to Shopify to better fit both the needs of their company and shoppers.

        InteractOne was tasked with migrating Superio to Shopify from their previous Magento 1 platform, addressing issues with mobile-friendliness and product display pages along the way.

        Our Solution

        InteractOne was able to provide Superio a new, more responsive theme for their website that better aligned with the company’s current brand. We provided much-needed features that their customers were looking for, including tiered pricing, product options, a mega menu, and an improved site search.

          Finally, we added a variety of up-to-date Shopify extensions that made site navigation and management simpler. Each of these components work together to create the new Superio site, which is much more mobile-friendly and accessible.

          The Results

          InteractOne successfully migrated all of Superio’s customer data, orders, catalog, and more from Magento 1 to Shopify SaaS platform that is easier to manage with lower maintenance requirements. In addition, the new, improved site is more mobile-friendly and has a variety of new features such as tiered pricing so that customers also notice the change. Superio’s site now loads at a much faster rate, making the customer experience that much better.

          Tell us your story. We’ll get back to you within a day. 

            Get expert help today!

            An InteractOne Senior Team Member will get back to you within a day.

            Adobe Commerce Case Study: Lancer Cosmetics

            Adobe Commerce Case Study: Lancer Cosmetics

            Mar 16, 2022

            Adobe Commerce Case Study

            Lancer Cosmetics

            Holiday Season Crunch! Correcting UX/UI Issues & Installing New Features  

            Lancer Cosmetics

            Adobe Commerce Update & Site Speed Improvement

            Created in Beverly Hills but used and loved around the world, Lancer Cosmetics is a leader and trend-setter in the beauty and skincare industry. Dr. Harold Lancer founded the Lancer Dermatology Clinic in 1985 and successfully brought to life his philosophy of “From Practice To Product”. As his clinic grew in name and popularity, Dr. Lancer developed and launched a full range of award winning, at-home products that each individually simulate services provided to clients at the Lancer Dermatology Clinic in Beverly Hills. Over the last three decades, Dr. Lancer has successfully expanded the Lancer Skincare line and now serves customers worldwide with a variety of serums, creams, oils, masks and peels to address all skin concerns, regardless of skin type or ancestry via their Magento/Adobe Commerce web shop.

            Jump right to their site and see it for yourself.

            The Challenge

            Lancer Cosmetics’ website was facing a whole host of problems. There were numerous UX/UI bugs that were hindering conversion on mobile, a poorly coded front-end theme was causing massive slowdowns and critical security patches were missing.

            Lancer chose InteractOne to partner with to address these and other issues because of our deep and long Magento experience. We were brought in to fix these serious issues and install new site features, just in time for the 2021 holiday season. Post holidays (in the month of January 2022) our staff corrected a number of core hacks and fully upgraded the site.

            Our Solution

            Before the holiday season arrived, we addressed the most pressing site issues, the most concerning of which was that customers on mobile devices were receiving an ERROR message that was causing major conversion issues. There were also several additional UX/UI bugs and slow performance on mobile and desktop that were causing even more conversion problems. The UX/UI bugs were caused by poorly coded front-end customizations. We corrected those bugs and enabled admin functionality so that Lancer could control more of the UX/UI from the Magento/Adobe Commerce Admin.

              We identified that the security issues were being caused by their older version of Magento. The Lancer site was running on version 2.3.6 and we upgraded it to 2.4.2.

              With bugs, core hacks and security issues addressed, we turned to Lancer site functionality improvement wish list. The Lancer team wanted to expand their free promotional offerings available on the site. We enhanced the Free Gift with Purchase feature by empowering shoppers to choose between multiple free products and bundles to be added to their cart.

              We also worked to provide Lancer with the following:

              • Improved ERP integration by reworking the inventory tracking and ERP sync, lowering the chances of customers ordering any products that are out of stock.
              • Byond XR virtual shopping integration and sweepstakes program.
              • Content and promotion administration and automation.
              • Training and enablement in how to manage the site from the Magento admin.

              The Results

              The corrections and improvements that InteractOne provided immediate dividends as shown by these statistics:

              100% increase in conversion rate the first month we started working on the site compared to the prior month.

              The first 4 months since updates were installed: 

              • 14% lift in year over year ecommerce conversion
              • 12% increase in year over year unique purchases
              • 13% increase in year over year quantity of orders

                Get expert help today!

                An InteractOne Senior Team Member will get back to you within a day.

                Drop Us a Line At:

                Our Contact Form

                Or, if you prefer an old-fashioned phone call:
                Phone (USA): (513) 469-3362

                Proudly headquartered in Cincinnati, Ohio

                BigCommerce Case Study: The Queen’s Treasure

                BigCommerce Case Study: The Queen’s Treasure

                Nov 17, 2021

                BigCommerce Case Study

                The Queen’s Treasures

                Omni-channel Upgrade and Improved User Experience

                 

                The Queen’s Treasures

                Founded in 2005 and operating out of Stroudsburg, PA, The Queen’s Treasures creates affordable, high-quality historical 18-inch dolls and accessories including furniture and clothing. On their tenth anniversary, The Queen’s Treasures became an official partner with The Little House on the Prairie® and have curated more than 75 pieces inspired by the beloved stories. The Queen’s Treasures began as a simple storefront shop serving their local community, but have grown into a wholly online retailer serving enthusiasts and collectors world-wide!

                Jump right to their new site and see if for yourself.

                The Challenge

                The Queen’s Treasures came to InteractOne with an outdated CS-Cart platform that required them to manage their own hosting, upgrades, and security patches; which became costly and time consuming. The site was also providing their customers with a poor user experience and was costing them conversions. The Queen’s Treasures’ team chose InteractOne to correct these issues as well as implementing features to enhance a newly updated site, all while finding a way to maintain the company’s unique brand.

                Our Solution

                Due to the costly maintenance, UX issues, and security concerns The Queen’s Treasure was experiencing with their existing CS-Cart site, it was important for the InteractOne development team to fully understand our client’s needs and that the site migration met both parties’ expectations prior to going live.

                  After completing that due diligence, InteractOne recommended and began by migrating the existing site to a new BigCommerce website to take advantage of the lower total cost of ownership, increased functionality, faster performance, better SEO, and better security provided by BigCommerce. Then, we engaged in a refresh/improved custom theme, consistent with The Queen’s Treasures brand identity, while enhancing product imagery and the overall user experience on the site. We also integrated abandoned cart notifications, customer reviews, gift certificate options, and an email newsletter signup to assist with the automation and efficiency of subscriber information.

                    The Results

                    Our efforts produced major improvements to help streamline the customer experience and increase conversions. These improvements enabled:

                    • Faster page load times
                    • Smoother user experience
                    • Improved catalog management
                    • Enhanced store locator capabilities
                    • Reduction in cart abandonment due to notifications

                      Get expert help today!

                      An InteractOne Senior Team Member will get back to you within a day.

                      Drop Us a Line At:

                      Our Contact Form

                      Or, if you prefer an old-fashioned phone call:
                      Phone (USA): (513) 469-3362

                      Proudly headquartered in Cincinnati, Ohio