UPDATED: Top 10 Magento Extensions for 2021

UPDATED: Top 10 Magento Extensions for 2021

With the new year fast approaching, it’s time to take stock of your business and identify any areas that could be improved upon. Of course, there are plenty of apps and extensions for that, but how do you know which ones are the best? 

We’ve identified our top 10 Magento third-party apps and extensions that will make your eCommerce website the strongest it can be. They’ll also make your life as a merchant that much easier. 

Read on for our list and let us know if there are any you’re missing on your website.

10. Urapidflow Product Import/Export

uRapidFlow is one of the most feature-rich and robust product and sales export and import extensions for Magento. It lives up to its name by providing lightning-speed importing and exporting of all of Magento’s product and sales data. With this extension you can import, export or update thousands of records in a matter of minutes. You can also set up multiple profiles and export or import product data and order data to and from different locations using FTP. This extension is the easiest to use when importing Magento product or order information. You can synchronize data between Magento installations and integrate with other applications using CSV, SOAP or XMLRPC interface.


9. Xtento

Xtento aims to make life easier for developers, store owners and merchants, and it achieves that as the most stable and powerful order export and shipment tracking import solution available for Magento. This extension allows merchants the flexibility to set up multiple profiles and export your orders to many different places using one extension. These exports can be done in any text-based format (Text/TXT, Tabbed, CSV/Excel, XML, JSON, SQL, ASCII/Fixed-Length Files) and can include any required field. Xtento can be used to connect your store to almost any CRM, ERP, warehouse, dropshipping or shipping system. Merchants are also empowered to set up an unlimited number of export profiles. All of this can be accomplished from within the admin interface of the extension. 


8. Advanced Subscription Products

If you’re selling a product or service on subscription then this extension may be a great solution for you. Advanced Subscription Products for Magento 2 by Aheadworks allows you to create subscriptions with multiple products, create separate shopping carts for subscriptions and more. It helps merchants maximize profits and engage returning purchasers by giving them flexibility and control over subscriptions and the ability to update, renew or extend them with ease. It works with various payment methods including Adyen, Cash On Delivery, Authorize.net, Stripe and NMI. The extension can also handle multiple languages and stores, allowing you to localize recurring payments and subscriptions to all possible markets. This is a big win for B2B businesses. 

Advanced Subscription Products

7. SEO Suite Ultimate Extension

This all-in-one SEO extension by Mageworx is the most popular of its kind for a reason. It covers a full range of onpage SEO activities, from optimizing small page elements to building a well thought out site architecture. Its advanced templates allow you to mass-optimize any meta values, descriptions, URL keys, SEO names and so on for any of your products, categories, CMS and category filter pages. Improve your store click-through rates and boost its visibility with advanced rich snippets. The extension also comes complete with a full arsenal of SEO tools, allowing you to tackle such tasks as eliminating duplicate content, adding breadcrumbs and setting redirects. It also includes the Wave Crypto Payments extension, which enables merchants to collect crypto payments via their eCommerce store. 

SEO Suite Ultimate Extension

6. ShipStation

While we’re on the topic of shipping, ShipStation is another favorite of the InteractOne team. ShipStation is excellent for merchants who need a shipping label printing solution that can scale. Its built-in automation engine allows merchants to have a hands-off approach with a low overhead, all while providing branded and customized labels, packing slips and shipping confirmation emails. It provides a geo-tracking page featuring your brand, social media links and messaging, and a custom self-service portal for fast, hassle-free customer returns. ShipStation even tracks your inventory so you’ll never run out of stock, and provides detailed analytics. If you have multiple Magento stores, ShipStation also allows you to manage and organize them all from a single account. It also boasts integrations with ERP systems like Acumatica and Netsuite, and is fully integrated with more than 25 shipping carriers


5. ShipperHQ

This app is a must-have for most Magento merchants—we touched on this in our blog about Magento’s Top Shipping Rate Quote Solutions. ShipperHQ gives you control over the shipping rates and methods you show customers at checkout, while also providing you with a wealth of options such as multi-origin shipping, in-store pickup, live LTL rates and backup carriers. Set up shipping rules based on what you sell, where a customer is located and more, and automate how boxes are selected for each order for more accurate shipping rates with dimensional packing. ShipperHQ also allows for customization in their Magento extension, allowing you to make adjustments within the Magento checkout code and cover every feature you may require for powering shipping quotes.

4. Klaviyo

Klaviyo is a platform that provides complex customer insights in uncomplicated ways to help you build strong relationships and deliver highly effective marketing. Its power lies in its segmentation and targeting. Its web-tracking system is top notch as it uses specific browsing behavior to segment visitors so they receive specific ad campaigns and emails based on their on-site activity. Klaviyo will help you identify the visitors to your site, who looked but didn’t buy, who is a frequent visitor, who hasn’t visited recently, who left their cart full without purchasing, and so on. With these next-level insights and fine-tuned personalization, you can implement a campaign designed around your visitors’ site-specific actions, helping to dramatically increase your ROI.

3. TaxJar

It’s always tax season for businesses, and our number-one choice to help you with your eCommerce taxes is TaxJar. Currently being utilized by more than 20,000 businesses worldwide, TaxJar is a favorite of large and small businesses alike. The app features Magento’s SmartCalcs API, which determines if, when and how much sales tax needs to be applied and collected on any purchase, foreign or domestic. It allows users to program individual products for different tax rates for different states. But the automation doesn’t stop there. TaxJar utilizes AI-driven tax categorization, a flexible API, certified integrations, and automated filing. This means it accumulates your annual taxes over the course of the year and can file your taxes directly with your home state.

2. Yotpo

Social proof is increasingly important when it comes to increasing sales in eCommerce. Yotpo curates and places that social proof right on your product pages, meaning that visitors don’t have to leave your site to go looking for it. This extension offers the most advanced solutions for customer reviews, visual marketing, loyalty, referrals and SMS marketing. Yotpo integrates with Magento to collect high-quality content that shoppers crave—including photos, videos and reviews—and dynamically display it on your website using AI. It also helps you craft on-brand customer loyalty programs and leverage intelligent UX to gain low-cost acquisition via referral programs. With Yotpo you can create high-converting mobile experiences by targeting shoppers with personalized messages, and acquire high-intent traffic by displaying user-generated content in social, paid and organic search results.

1. Klevu

We sang Klevu’s praises in a previous blog and we’re going to do it again! This AI-powered  on-site smart search remains our favorite. It’s low-maintenance, easy to implement and will provide you with unique insights over time as its machine learning develops a greater understanding of the topics your visitors are engaging with on-site. We particularly like the Autocomplete feature, which will make suggestions to your site’s visitors while they are typing in their search. It also adds contextually relevant synonyms to your catalog in metadata format, and offers advanced merchandising and actionable search insights. It’s loved by over 3,000 retailers worldwide. Overall, Klevu is a great resource for merchants and adds to the overall shopping experience for your customers.

To learn more about any of these extensions  and how to make the absolute most of your eCommerce site in 2020, contact us today.

November Orange Report

November Orange Report

November 2020 ORANGE REPORT

For this month’s Orange Report, we’re sharing a few of our best and most recent blogs that speak on all things Magento, eCommerce, and Digital Marketing. Like always, we encourage everyone using Magento to make the most of its functionalities by incorporating the very best Magento extensions and news.


Everything you need to know about eCommerce, digital marketing, and Magento.

Putco’s New Webstore, Brought to You by InteractOne

Watch how InteractOne ported their Volusion site to Magento 2, gave it a fully responsive custom design and a Year/Make/Model Search feature that truly sets the site apart. 

Is Your eCommerce Store Holiday-Ready?

Capitalize on this moment by making sure your eCommerce store is up to standard. Here’s a checklist of tips for how eCommerce websites can prepare for and make the most of the holidays.

The Uncertain Future of Progressive Web Apps

We’ve been singing the praises of Progressive Web Apps, but thanks to one decision by Apple they have an uncertain future…

The 2020 Holiday Q4Cast

ShipperHQ surveyed 1,500+ consumers about their online buying behavior, expectations and sentiments for the upcoming holiday shopping season. Armed with these stats and retailer tips, you can pivot and plan ahead accordingly.
October Orange Report

October Orange Report

October 2020 ORANGE REPORT

For this month’s Orange Report, we’re sharing a few of our best and most recent blogs that speak on all things Magento, eCommerce, and Digital Marketing. Like always, we encourage everyone using Magento to make the most of its functionalities by incorporating the very best Magento extensions and news.


Everything you need to know about eCommerce, digital marketing, and Magento.

How to Make the Most of the Media on Your Product Pages

Your product pages must look their best so customers will be engaged to make a purchase. Here’s how your product page media (images, videos, gifs, graphics, etc.) will make that initial connection. 

Creating Customization Through Search, On-Site & Email

Modern customers are more complex and demand better experiences from merchants. Here’s how you can use Magento to create a personalized Customer Experience that will identify and speak to specific demos and groups of customers.

The Beginners Guide to Creating Brand Guidelines

If you don’t know who exactly you are how will future employees or customers know? You must be the one to define your brand. Here’s how you can build a great brand guide today.

How to Optimize Your Homepage Design

Your eCommerce website’s homepage is your digital storefront. And just like your physical storefront, it needs to be welcoming, well designed and easy on the eyes. Here’s how to make it happen.
Sam Villa Video Case Study

Sam Villa Video Case Study

Sam Villa

Sam Villa partnered with InteractOne to migrate their old Magento 1 website over to Magento 2, while also making a number of cosmetic and customer experience improvements.

Sam Villa also had years worth of vital and original content that needed to be ported over to their new site as well, including Customer Reviews, Blogs & Training videos. In this Case Study video we’ll be taking a look at the work needed to migrate Sam Villa’s assets to a new site while also creating a better, more engaging customer experience.

Click here to see the new Sam Villa website for yourself.

Click here to learn more about InteractOne and how we create amazing ecommerce experiences.

Contact the certified Magento developers & their team at InteractOne right here.

Sam Villa is the hair stylist’s choice for online hair education and quality professional ergonomic tools. Discover tools made by a hairdresser, for hairdressers. Sam Villa also features and extensive online training video courses designed to build their community and connect with stylists worldwide.

Since 1998, InteractOne has been helping our clients grow and compete online, always keeping in mind to do what’s best for our clients. We build, maintain and market great eCommerce experiences.

Get in Touch

Connect with one of our experts today to discuss your eCommerce needs!

Contact Us

Magento Enhancements, SEO Checklist, Nano Influencers in the September Orange Report

Magento Enhancements, SEO Checklist, Nano Influencers in the September Orange Report

September 2020 ORANGE REPORT

For this month’s Orange Report, we’re sharing a few of our best and most recent blogs that speak on all things Magento, eCommerce, and Digital Marketing. Like always, we encourage everyone using Magento to make the most of its functionalities by incorporating the very best Magento extensions and news.


Everything you need to know about eCommerce, digital marketing, and Magento.

SEO Checklist: What to Fix to Drive Sales

There are three types of SEO categories companies must focus on: technical, on-page and external. Follow the steps in this checklist to improve these segments and  you’ll be on your way to improved SEO, better search rankings and more traffic to your site.

NEWS: Announcing New Enhancements from Magento

Magento has added many new enhancements to their platform. Keep reading to learn all about what’s new, how it can benefit your eCommerce business.

Padawan Series: Image Search Engine Optimization 101

The journey to maximizing the visibility of your images across platforms – and using that visibility to boost traffic to your website – begins with some proper SEO and image optimization

The Rise & Power of Nano Influencers

Nano Influencers have increased in popularity for brand collaboration because they are affordable and easier to work with. Here’s what to know and how to get started.
Digital Payments Customers Demand, Lessons from the Automotive Electric Revolution & more in the August Orange Report

Digital Payments Customers Demand, Lessons from the Automotive Electric Revolution & more in the August Orange Report


For this month’s Orange Report, we’re sharing a few of our best and most recent blogs that speak on all things Magento, eCommerce, and Digital Marketing. Like always, we encourage everyone using Magento to make the most of its functionalities by incorporating the very best Magento extensions and news.


Everything you need to know about eCommerce, digital marketing, and Magento.

You’re Losing Sales: Digital Payment Methods Customers Now Demand

These are the digital payment trends your eCommerce business must offer to meet customer expectations.

The Future Is Electric - What You Can Learn From the Changing Automotive Aftermarket Industry

Electric Vehicles accept many of the same aftermarket upgrades & parts that established brands probably already sell. There are lessons in this ‘repositioning’ that apply to all industries… 

How Voice Integration Will Boost Your Digital Marketing Efforts

With voice assistance devices like Google Home and Amazon’s Echo becoming popular, here’s what you need to know to take advantage of this technology.

How Magento Meets the Unique Needs of Nutraceuticals

Choosing a great eCommerce platform is vital — but it also can be daunting. Here’s how Magento can power your nutraceutical sales.
Padawan Series: eCommerce and Pharmaceuticals: Popularity, Benefits and How to Get Started

Padawan Series: eCommerce and Pharmaceuticals: Popularity, Benefits and How to Get Started

As a pharmaceutical manufacturer or distributor growing your brand online is vital. In fact, eCommerce has never been more popular or more important for a business. But why is e-commerce so necessary, how do you make sure that it’s effective and how do you get started? In this article, we’ll explore all of this and more.

Why do you need eCommerce for your pharma brand?

eCommerce is growing in popularity every day for all industries—and for the pharmaceutical industry, this couldn’t be more true. The current size of the online pharmacy market is valued around $50 million, and it’s projected to reach upwards of $170 million in the next few years. Currently, online prescription orders account for about 25% of pharmaceuticals sold in the United States—and that number grows every day.

What’s the benefit of eCommerce for consumers?

The age group that’s most likely to purchase medication online is 35 to 44-year-olds. This demographic is busy with spouses, kids, pets, jobs, friends, family and recreational activities. As a result, they choose to purchase many products, including medication online. In addition, older demographics are increasingly more comfortable with technology and thus more interested in buying medication online too. This popularity is increasing for the following reasons.

Convenience: For many people, there simply aren’t enough hours in the day to get to a local pharmacy. That’s why they rely on the quick push of a button on their phone or computer to order their medication. It’s quick and simple.

Less exposure: Older demographics are more likely to seek out ways to reduce their exposure to sickness, especially now during the COVID-19 outbreak. Ordering their medication online—instead of going to the store—is a much safer option for them.

Auto-ship: Having medications on auto-ship takes having to remember out of the equation. It’s automatic, it’s one less thing to worry about and people are way less likely to miss their important meds.

Privacy: Buying medication online eliminates the embarrassment that can come from purchasing certain meds in person.

What’s the benefit of eCommerce for you?

When selling pharmaceuticals, there are countless benefits of having everything available online for your business. Here are just a few.

Data, analytics and metrics: When customers purchase medication online, you now have access to some of their personal information. Over time, this data can be compiled so that you can learn more about each customer and your overall customer base. For example, analytics can show each customer’s purchasing behaviors, demographics and more. Companies can then use this digital data to improve their marketing, stock their shelves more effectively and better engage with customers.

Less competition: When people visit a pharmacy, there are lots of options on the shelf—and many of them may have the same active ingredient as your product but can  also be less expensive. This can cause your brand to lose market share. However, by selling online, there’s less blatant competition at the time of purchase.

Lower shipping costs: When companies can produce medication in one single location and then send it directly to consumers—instead of paying for multiple regional warehouses to stock the products—the shipping costs become exponentially lower.

Build Relationship with the Customer: For manufacturers and distributors, having an eCommerce presence allows you to eliminate steps in the distribution process, each of which carries a cost.

How can you ensure that your company is ready for e-commerce?

As a pharmaceutical manufacturer, distributor or retailer, it’s important to jump on the eCommerce bandwagon sooner rather than later. If you’re only selling vitamins and supplements, this is a relatively simple process. Just list your products online and allow people to buy them directly from your website.

However, if you sell prescription products, things are more involved. You’ll need to be sure that you’ve built a verification functionality into your site and have a process for authenticating all purchases.

No matter what type of pharmaceuticals you’re selling, it’s crucial that you have all product information readily available on your website. Nutrition facts, labels and any other pertinent information need to be obvious and easy to follow. This will help keep you out of hot water in terms of the many legalities of pharma.

How should you get started in the e-commerce world?

You might be reading this and now know about the importance of eCommercebut what if you have no online webstore? Don’t panic.

The first step to take is to develop a website that’s eCommerce friendly. There are many platforms from which to choose (and we can help you with this). Once you have your e-commerce website up and running, you have to figure out how to get people there! This is done by focusing on solid SEO practices and creating social media pages (Facebook, Instagram, Twitter, YouTube, etc.), as well as ongoing  email campaigns. These tactics will make people more aware of your brand and get them more engaged with what you offer.


With more and more people needing the convenience, safety and privacy that online pharma can provide, it’s no wonder that e-commerce sales increase every day. And when pharma companies know how to effectively sell online, they’ll reap the benefits for years to come.

To learn more about how InteractOne can help implement and grow your pharmaceutical eCommerce initiatives, contact us today.

Get in Touch

Connect with one of our experts today to discuss your eCommerce needs!

Contact Us

SEO Checklist: What to Fix to Drive Sales

SEO Checklist: What to Fix to Drive Sales

Search Engine Optimization (SEO) plays a huge role in how a website ranks on search engines and how well existing and potential customers can find your webstore and its products. There are three types of SEO categories that companies need to focus on: technical, on-page and external. Each one of these types has multiple steps and related suggestions for creating an optimized website.  If you follow the steps in this checklist you’ll be on your way to improved SEO, better search rankings and more traffic to your site.

Structure Your Content

Since content is the main communication between a brand and a customer, it is crucial to create valuable content whether it is copy, videos, graphics or call to actions that are concise, memorable and impactful. On average, consumers leave a page within ten seconds unless the website includes a clear value proposition. Your content needs to focus on value by understanding who your customer is, where they are coming from and what their interests are.  Valuable content isn’t the only aspect your brand should focus on. Google analyzes all content on your website whether it is copy, images and videos. If structured correctly, search engines can easily understand your site content. For effective on-page SEO, you need to keep your site content skim-friendly by using headlines, subheadings, graphics and images. Users should be able to find the information they are looking for fast and efficiently.

Use and Strategically Place Keywords

Keywords play a huge rule for your on-page SEO. These keywords help your existing and potential customers find your site and your products organically on search engines. Don’t just go placing random keywords all over your content pages. It’s important to do keyword research on your targeted audience. While doing this research, keep in mind their demographics, geological location and what their interests are. There are many keyword search extensions and tools that can narrow down your search like Spyfu, Google Analytics and SEMRush. (If you’re lacking the resources or know-how to do this sort of research we recommend working with a marketing agency.) Once you know your keywords,  you can begin to strategically place them throughout your webstore.


Using your main keyword in your titles on blogs, product pages, landing pages and homepages is a must. It is one of the first places your customer will find your site, page or even product. You will want to place your top keyword in front of your title. While working on the title of your page, you will also want to add title tag modifiers. Title tag modifiers are words or phrases that help your page rank for loads of long-tail keywords.

First 150 Words

Search engines like Google heavily focus on the first 150 words of your web page. The first 150 words need to include your main keyword at least once. You can also include a few of your other minor keywords. However, remember to not overuse your main or minor keywords in the first 150 words or the rest of your piece. If you’re attempting to shoehorn your keyword(s) as much as possible into the body of your content it will be obvious to your readers (and to the search engines) and make the content less readable. Distribute them sparselessly throughout the page and site..

H1, H2 and H3 Tags

Heading tags are the tags you use to size your title and subheadings. This allows your readers or shoppers to know the layout of the web page or article. While using heading tags, you will want to keep them as organized as possible and use relevant keywords. Even though these tags don’t make a huge contribution to your search engine rankings, every element helps.

Include a Meta Description

Meta descriptions describe or summarize the contents on your page for search engine ranking benefits. Here’s an example of what a meta description looks like from Fawn Shoppe, a brand that InteractOne worked with:

You want your meta description to be helpful to your customers by using your keywords to help build the context of your content. Each page on your webstore must have a unique meta description that ranges from 50 to 300 words.

Use Synonyms and LSI Keywords

While doing your keyword research, you will have one main keyword and multiple minor keywords. Instead of oversaturating your main keyword, you are going to want to use synonyms of that keyword or latent semantic indexing (LSI) keywords. LSI keywords are terms related to the main keyword that help search engines like Google to more deeply understand your webstore’s content. There are many extensions that your company can use to find the proper LSI keywords to use like LSIGraph. For ranking purposes, you will want to use your main keyword a couple of times and then add synonyms throughout the content. For better help on finding synonyms or LSI keywords that work best for your eCommerce, work with a knowledgeable marketing firm who knows the ins and outs of SEO marketing.

Optimize All Images to Include Alt Attributes

Any webstore’s images play a role in on-page search engine optimization. Since your website will prominently feature images, it is important to optimize all the site’s images to include alt attributes. Alt attributes help search engines identify the content on a web page. It is also the perfect opportunity to include your keywords. Optimizing your company’s images doesn’t just end with the image itself but also includes the image’s file name. When you are saving an image, name it with words and keywords that describe the image. Alt texts and file names further explain to search engines what it is and what your website is about.

Customize Your URLs

The first element of your webstore is the URL. It is that address that customers access your website from. Even though search engines can index non-customized URLs, customizing your URL is the perfect opportunity to include keywords and context of what the page is about. Including keywords in your URL can improve your organic click-through-rate (CTR). As you already know, organic CTR is the percentage of users that click on the search results. The CTR also influences a brand’s ranking on search engines. Also, keep in mind that recent studies show that URLs that are short rank the best on search engines. These shorter URLs are normally rich in keywords that help search engines evaluate what it is about.

Include External and Internal Links

To help gain a higher ranking on Google and other search engines, your brand needs to build a trusted site. You can build a trust-worthy webstore by linking trusted, well-referenced websites to your company’s site. These outbound well-referenced website links are known as external links. External links can display on blogs, social media, about pages, frequently asked questions pages and more. Search engine optimization experts recommend linking five to eight authoritative sources on your blogs. To drive more traffic to different pages on your webstore, your site must include internal links as well. Internal links are links that take a user to other pages on your website. You can use internal links (also known as cross-links) on blogs, social media and other pages throughout your site. If you are posting on a blog, SEO experts recommend linking two to five different pages on your site. It is also important to use keyword-rich anchor text when you use external and internal links.

Kabayare Fashion provides an excellent example of including multiple internal links on their Returns and Exchanges page:


For a successful on-page SEO strategy, you must implement each of these tactics. Each one of these steps, when working in tandem, will create a stronger, more desirable site in the eyes of search engines. Each one of these elements on their own won’t necessarily increase your webstore’s ranking; however, marrying all the aspects will create a business that will organically increase traffic. You have to figure out the best SEO tactics alone. Contact us today to learn how we can help increase  your traffic through search engine optimization.

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Connect with one of our experts today to discuss your eCommerce needs!

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3 social media tactics to increase your online vitamin sales

3 social media tactics to increase your online vitamin sales

Taking vitamins might sound like a mundane, routine task.And one would think that it is a category that stays pretty steady in terms of sales. But actually, did you know that online vitamin sales are growing like crazy? In fact, in 2019, online vitamin sales grew more than 40%!

It may or may not surprise you to learn that most people buying vitamins online are millennial women. With that in mind, online vitamin retailers have learned to meet their audience where they already are—on social media. More than ever before, online vitamin marketers are using social media channels to grow their audience and their business. Read on to learn the top three social media tactics to develop a strategy, grow your audience and increase your online vitamin sales.

1. Use Instagram.

This sounds simple because it is. If you want to boost your company’s online vitamin sales, promoting your products on Instagram is essential. When adults ages 18 to 24 (which is the main audience buying vitamins online) were surveyed, 71% of them said they use Instagram. That creates a huge audience to whom you can introduce your product.

Plus, many vitamin companies have partnered with Instagram influencers who tout their product on their personal pages. When your audience sees popular celebrities posting about certain vitamins, they’re much more likely to purchase. Although it can be expensive to pay a celebrity and/or an influencer to rep your vitamins, there’s a good chance it’ll completely pay off—and then some. 

That being said, many vitamin brands (and brands in general) may not have it in the budget to pay for big-name influencers like celebrities and sports icons. That’s why nano influencers are on the rise.

Unfamiliar with nano influencers? Nano influencers are people on Instagram who have between 1,000 and 5,000 followers. Over the past year, nano influencers have become the most popular influencer segment for brand collaborations. Brands say they prefer collaborating with nano influencers over top-tier influencers because it’s much more cost-effective and because they feel that it creates a much more authentic bond between the influencer and their audience. In addition, nano influencers are much more likely than top-tier influencers to both adhere to brand requirements and engage with their followers.

2. Be responsive.

Even before you’ve built a noteworthy following on Instagram, it’s important to be responsive to your followers. Engaging with them will help grow your audience tremendously as it shows potential followers that your brand is engaged and active.

Then, once you’ve accrued a good following on Instagram, it’s vital to keep up the engagement and make your followers feel like they’re part of your brand. When people write positive reviews and comments on your brand’s page, be sure to respond with a heartfelt “thank you.” When people ask questions on your brand’s page, be sure to answer as soon as possible to keep them interested.

Finally, when people write a complaint on your page, definitely don’t ignore it. Monitor each complaint and address it. Immediately respond with something like, “Thank you for your feedback. We are working to resolve this right now and we’ll get back with you shortly.” It’s true that your company’s social media person might not know about a certain vitamin’s side effects, or whatever the complaint might be. But it’s crucial that this social media person talks to the most appropriate person for the issue and then responds quickly. It’s also important that this response is visible publicly. This shows that your company tackles criticism head-on and chooses to make the situation right. On the contrary, if you ignore criticism, it can cause major damage to your vitamin brand.

3. Give a great offer to increase engagement and brand loyalty.

The point of marketing your vitamins on social media is to sell more of them, right? And what better way to do this than with a great, enticing offer?

Vitamins can get expensive, and people want as many discounts and offers as they can get. That’s why many vitamin retailers give their audience the opportunity to buy vitamins (at a discount) directly from a post on social media. They might make an Instagram post that says something like, “Want to ward off a cold this season? Our Vitamin C tablets have been shown to help boost immunity, along with offering many other benefits. And now, for a limited time, when you click the link in our bio, you can buy a month’s supply! Plus, enter code VITC20 at checkout for 20% off your order.” This makes it convenient for your audience to buy with just one click — and also enticing because of the offer.

Many vitamin brands have also found success with this recipe: Write a blog post that includes an offer, post it on your website and then promote/link to this content on your Instagram. This not only gives people access to your offer, but it also gets people more familiar with your brand by having them land on your website.

In addition, this is a great opportunity to upsell. For example, if someone ends up on your website because of your social media post about Vitamin C, offer them three bottles for the price of two, or a great price on a companion vitamin. This goes beyond simply creating an offer; it also creates a new (and hopefully lifelong) customer.


When it comes to selling vitamins online, developing a social media strategy is crucial. It leads to more engagement, more awareness and then, inevitability, more sales.

To learn more about how InteractOne can help you improve your vitamin brand’s social media presence, contact us today.

Get in Touch

Connect with one of our experts today to discuss your eCommerce needs!

Contact Us

Padawan Series: eCommerce and Pharmaceuticals: Popularity, Benefits and How to Get Started

Padawan Series: Email Marketing Best Practices For Apparel & Accessories

The use of direct mail marketing decreases every year with brick-and-mortar retailers, as well as  eCommerce stores. Businesses are increasingly opting for the more affordable, faster, and more effective route — email marketing. As an apparel and accessories webstore, email marketing is one of the main ways you promote your brand. As you know, email marketing involves sending out commercial emails to existing and potential customers as a means to communicate important details about your products, webstore, social media and any other relevant information. It’s the most direct way to keep in touch with your prospects and customer base. 

No matter how many fans or followers you have on social media, you don’t ‘own’ those contacts. The average social media post will organically reach less than 1% of your followers. Whereas with email marketing, you ‘own’ those contacts. Assuming their email address is still active, you can be assured that your eblast will reach their inbox, giving you the opportunity to make a connection and a sale. In this guide, you will learn how to make the most of your email communications. Read on for the four best practices when using email marketing for your apparel and accessories eCommerce business.

Personalize Emails for Targeted Audiences

Your apparel webstore needs to have personalized emails to target specific audiences. When we say personalized emails, we don’t mean to send out individual emails, hand written to each customer. Instead, these personalized emails in most cases include welcome emails, standard promotional emails, seasonal emails, newsletters, post-purchase emails, cart abandonment emails and re-engagement emails. Each one of these email types has a specific layout and purpose. For example, cart abandonment emails target customers who placed items into a cart, but never completed the purchase. By sending out a cart abandonment email, you are reminding customers of your site and the products they wanted. Plus if you add an offer, they are more inclined to finish purchasing. 

Personalized emails also work as a means of developing a deeper connection with your customers. Customers prefer personalized emails based on their demographic, geographical location and items they prefer. By skipping out on sending a mass email to every subscriber, your customers most likely will open more of your emails which then leads to more conversions, instead of them throwing it away or unsubscribing. You can customize emails to your customers by checking out your CRM data to learn what your customers are looking at and what they are possibly interested in. 

Keeping up with all the different types of personalized emails can be confusing and time-consuming, especially when working with a large customer database and a CRM like Salesforce. That’s why we recommend working with a marketing firm that understands the different types of emails and when to send them.

Review Your Mail Schedule

Timing is everything and that is particularly true for  email. You have to reach your customers at the right time or you risk losing them forever. Cart abandonment emails work well to drive traffic because it prompts the customers to complete an action they already began. The popular clothing company, ASOS, provides an excellent, straight-to-the-point cart abandonment email:

Another example is scheduling emails around specific holidays like the Christmas season, Cyber Monday, back to school and more. Also, remember that customers unsubscribe from brands that send out too many emails. Most companies send out about two to eight emails a month to their subscribers, depending on the brand and testing. Testing is crucial to this process as well. You don’t want to scare off subscribers with too many eblasts but you also want to stay top-of-mind for them. We’ve spoken at length about the benefits of AB testing your website (here and here) but these same principles apply to your email schedule as well. Test different release schedules on random portions of your contact list to see what frequency solicites the best response.

Monitor Email Performance

What’s the point of having email marketing if you don’t know how well your emails are  performing? An email performance report will show you what sections have the highest and lowest conversion rates. From there, you can then decide what needs to stay and what needs to change.. 

Many email providers can view your open and click rates. If they notice your emails are not being opened and engaged with, your reputation as a mailer can plummet, which could result in being kicked off the platform. To avoid this from happening, here are three approaches that you should keep in mind:

  1. Use special messaging to reactivate customers.
  2. Reduce the number of emails you send to these customers.
  3. If recipients aren’t opening or clicking on your email, remove them from your list. 

Dropping subscribers from your email list maybe concerning, but it will actually  boost your mailer reputation. If you notice that you are unsubscribing many users, make sure to have a marketing plan to find new potential customers. Monitoring email performance is a tedious task that can be confusing and frustrating, especially if you’re also evaluating any A/B tests you’re currently running. There are many Magento extensions that help monitor your emails as well as do A/B testing. Email tools like Mailchimp, Klaviyo, dotDigital and Listrak are a few places where you can monitor and A/B test your email marketing. 

Revise Future Emails

Email marketing involves a ton of testing and trial and error. When you first start sending emails, it may be hard to know what will and won’t work for your customers. Throughout any email marketing campaign, you will learn what customers click on. From there, you grow and adapt to what they want to see. You also need to remember that customers’ interests are constantly changing. So, a Call To Action or content (video, images or written copy) that worked before doesn’t guarantee that your customers will continue to show interest months down the line. 

As mentioned before, A/B testing your email performance is key to understanding what works for your company. While reviewing your results, you need to take note of every feature that isn’t working and replace it with a new element that may better connect with your audience. This applies to every element of your emails including CTAs, graphics, promotions, copy, images, layout, subject lines and preheaders. By constantly revising and building upon improvements, you should have an email design and release schedule that fits your brand and connects with your customer base in a real and measurable way.

The potential of gaining new customers through email marketing is limitless, but there are a number of steps and requirements every company must go through to send out any emails. The best way to stay on top of your email marketing is to use one of these recommended extensions or work with a knowledgeable marketing team. To learn more about how to implement these strategies and increase online sales, contact us today.

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